Workforce Strategy Trends and Practices to Prepare for Process Automation Survey Report: Utility Industry

64% of utility organizations report using process automation in IT operations, making it the most automated function across the sector. As automation reshapes the utility industry, leaders must rethink workforce strategies to stay competitive. This report reveals how HR and business leaders are preparing for automation’s impact across functions like finance, customer service, and product development. Readers will gain insights into the skills, redeployment practices, and value measures that define successful automation strategies.

Key Takeaways

• Ethical AI skills saw the biggest rise in importance for skills required for process automation.
• More than 3 out of 4 organizations enhanced employee understanding of intelligent machines to support process automation at their organization.
• Two-thirds of organizations saw substantial improvements in internal mobility and career progression.

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