Managing the Customer Experience: End-to-End

Published On:
October 24, 2018
Authored By:
APQC
Member Only Content:
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Are you getting the behaviors you want from your internal customers? What does it really mean to put the customer at the center of everything you do? The power of an intentional customer experience can transform the relationship you have with your internal customers and partners. Yet few internal-enabling functions are executing the tools that can fundamentally change relationships. In this PPM conference summary, Roy Barnes shares  how connect with  customers in a genuine way that makes a lasting impression.