Engineering the Internal Customer Experience with Roy Barnes

Published On:
October 23, 2018
Authored By:
APQC
Member Only Content:
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Engineering a compelling and effective customer experience takes time, care, and the ability to think from a customer-centric perspective—something many organizations struggle to do effectively. Drawing from his books “Customer Experience for Dummies” and “Customer Experience 365,” consultant Roy Barnes shares tactical advice and strategies on how to connect with customers in a genuine way that makes a lasting impression in this PPM conference summary.