At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set of approaches to transition employees, teams, or an entire organization to a desired future state.
However, as you may have heard before, change is hard. Organizations continue to struggle with effectively implementing change.
APQC conducted a survey to explore the common practices and effectiveness of key change management components.
This report summarizes the findings in the services industry.