Customer Service Key Benchmarks: Industrial Products Industry

Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Manage Customer Service” includes process groups such as servicing products after sales, (Hierarchy ID: 6.0 in APQC’s Process Classification Framework®).

Prepared using data from APQC’s Open Standards Benchmarking® in Sales and Marketing and APQC’s Benchmarks on Demand portal, this article highlights customer service key performance indicators (KPI) benchmarks for the industrial products industry. Organizations can use this information to benchmark and continuously improve their customer service processes. 

To see key benchmarks related to sales, see the collection Sales Key Benchmarks, and to see key benchmarks related to marketing, see the collection Marketing Key Benchmarks.