Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins

Published On:
October 23, 2018
Authored By:
APQC
Members-Only Content:

What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of employees? This PPM conference summary shares how Rockwell Collins embarked on a collaborative journey to address gaps in role clarity, process confusion, training, onboarding, knowledge transfer of subject matter experts, and engagement by combining three key disciplines for success: process management, knowledge management, and change management. 

This is the summary of the presentation; click here for the slides from this presentation.

Also found in Overviews from APQC's 2018 Process and Performance Management Conference
Type:
Articles
Topics:
Process and Performance Management, Process, KM Tools and Approaches, KM Strategy, Content Management, Change Management, Business Process Management (BPM)
Industries:
Aerospace

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