2026 Operational KPI Priorities & Challenges: Consumer, Technology, Media, and Telecommunications Industries

Published On:
January 23, 2026
Authored By:
APQC
Members-Only Content:

In November of 2025, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2026.

This report explores trends for the Consumer, Technology, Media, and Telecommunications industries in operational KPI reporting, including:

  • choosing the right measures,
  • reporting the KPIs,
  • and applying the KPIs.

This year’s survey is a condensed version of the larger 2024 survey, which can be found by visiting the 2024 Operational KPI Priorities & Challenges Survey Report.

Also found in 2026 Operational KPI Priorities & Challenges
Type:
Data and Measures
Topics:
Strategic Planning, Process and Performance Management, Benchmarking, Measurement, Continuous Improvement
Tags:
Digital transformation, Key performance indicators (KPIs)

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