2025 Process and Performance Management Priorities and Challenges: Software/Technology Industry

Published On:
January 24, 2025
Authored By:
APQC
Members-Only Content:

In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.

This report explores trends in the software/technology industry in process and performance work and reveals the top five priorities and challenges in:

  • process management:
    • business process management, and
    • continuous improvement.
  • organizational performance management:
    • measurement and data, and
    • strategic planning.
  • Additional topics:
    • project management,
    • benchmarking,
    • operational KPI setting,
    • design thinking and digital solutions.