2025 Process and Performance Management Priorities and Challenges: Software/Technology Industry

In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.
This report explores trends in the software/technology industry in process and performance work and reveals the top five priorities and challenges in:
- process management:
- business process management, and
- continuous improvement.
- organizational performance management:
- measurement and data, and
- strategic planning.
- Additional topics:
- project management,
- benchmarking,
- operational KPI setting,
- design thinking and digital solutions.