Value Path Measurement for Knowledge Management

 

Details

Most organizations make some effort to measure participation in their knowledge management (KM) programs, but the best-of-the-best go beyond simply tracking activity levels. A more sophisticated approach, called value path measurement, involves evaluating how KM activities influence business outcomes.

This article covers the basics of value path measurement by walking through an example of an organization that uses communities of practice to encourage the sharing of lessons learned.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.