Using APQC's Process Classification Framework (PCF)-Elevations Credit Union Case Study

 

Details

  • Type:
  • Published:
  • February 28, 2014
  • Author:
  • APQC
  • Pages:
  • 13
  • Price:
  • Your Price: FREE

Elevations Credit Union was faced with a dilemma: its existing procedures lacked ownership and governance and most of the way the organization did business was based on employee knowledge and emails. This case study explores how Elevations used APQC's Process Classification Framework (PCF) to address its lack of process and embed a process-oriented culture within the organization. As a result of its five year journey from its initial process baseline assessment to establishing a continuous improvement methodology within the organization, Elevations has cited both process and financial improvements.

 

Processes
, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.