Organizational Performance Measures Impacted by Knowledge Management



In knowledge management (KM), the ultimate goal of measurement is to understand knowledge-sharing processes, determine how they affect business processes, and correlate KM outcomes with business measures. This document lists measures that may be used to correlate participation in KM with organizational performance.

The measures were developed in partnership with APQC’s KM Advanced Working Group, which included representatives from APQC, Baker Hughes, ConocoPhillips, Deloitte Touche Tohmatsu Limited, The Federal Reserve Bank of Cleveland, Marathon Oil, Rockwell Collins, and U.S. Army ARDEC.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options