Measuring Your Knowledge Management Program Across APQC’s Levels of KM Maturity

 

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It is never too soon to start tracking how knowledge management (KM) creates value for your organization. That said, your measures will vary depending on where you are in your KM implementation. This article maps common KM measures to APQC’s Levels of Knowledge Management Maturity (SM), explaining which measures, tools, and approaches are appropriate at each of the five maturity levels included in the model.