^The APQC Blog

Last fall, when in-person gatherings were still a thing, I was hanging out at a vendor showcase for virtual collaboration and workflow tools. A speaker from a big-name cloud collaboration service was waxing poetic about all the ways his company’s software boosted workforce productivity.

Let me know if this sounds familiar. 

I recently spoke with process management practitioner, Christa Bol of UPS, about her transformation efforts to de-mystify process work and reconnect UPS with it process thinking roots.

I recently spoke with process management practitioner, Wes Ralph of Collins Aerospace, about his recent work to improve the adoption, ease of use, and scalability of Collins Aerospace’s process management efforts. 

To survive and thrive, organizations must balance efficiency with adaptability, flexibility, and effectiveness. The ongoing COVID-19 pandemic and the resulting economic downturn have challenged organizations to re-evaluate their ideas about how to optimize the supply chain.

The current COVID-19 environment has presented many challenges for planning and FP&A teams. Historical data is no longer terribly relevant to help predict the future.

If there is anything the last few months have taught us it’s that innovation, flexibility, and process are the hallmarks of survival. As we discussed previously, process is the foundational bedrock for organizations in times of crises.

Kristen works at a large global organization, where she’s in charge of the Accounts Payable (AP) process. Like many other managers of key business processes, Kristen consults with Miguel, a process management professional when she wants to map one of her main processes.

Nearly every organization has a content management problem—and most are looking for a quick fix. The impulse to throw technology at the mess is understandable, especially with so many overeager vendors touting plug-and-play solutions.

Supply chain professionals and their organizations have undergone a significant—perhaps even tectonic—shift when it comes to working from home.