^The APQC Blog

Storytelling is the number-one way to get people to participate in knowledge management (KM). Most of the time, you can’t force people to “do KM”—and even when you can use requirements and performance goals to make KM a must-do, that’s usually not enough.

Over the past year, APQC has understandably received many questions about how to manage remote workers.

How do you set up a rewards and recognition program for knowledge management? It's harder than it looks. That's why, despite years trying to boost adoption and engagement, only 11% of knowledge managers say their organizations are effective at motivating and incentivizing KM participants.

Process management programs/departments are often developed or gain prominence because of an organizational need. Some of these needs could include, standardizing across business lines, urgent improvement, or to support a new technology project.

Five thousand upvotes and counting. Dozens of Reddit awards (which, by the way, are purchased with real money).

Every year I gather insights from supply chain professionals around the globe regarding their priorities, challenges, and anticipated changes for the upcoming year.

At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even surpass them at it.

On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the lines grew longer and longer.

There are many disparate business process management (BPM) models available. It can be difficult to sift through all the options and determine which one will prove sustainable and instill leadership with confidence in your program.

Back in early December 2020, I published a blog post praising Operation Warp Speed (OWS) for the speed and coordination of the Covid-19 vaccine development process.