^The APQC Blog

These days my news feed is full of stories about employee burnout, job dissatisfaction, and rising quit rates.  

Many of us who were lucky enough to remain employed over the last two years received a crash course in working from home. Remote work offers obvious benefits, especially for those with long commutes or disruptive cubemates. But some activities are more complicated when virtual.

Processes require structured audits to evaluate their relative health and to identify critical gaps in understanding, factors that impact the performance, and pinpoint substantive areas for improvement.

A value path is a process which links process performance, business outputs, and organizational goals to focus on value creation. 

A common question we get is, “how do I pick the best fit measures”? 

A job handoff document is exactly what it sounds like: It’s a record you create for someone who is taking over your job, either temporarily or permanently, to help them get up to speed.

To survive—and thrive—amidst disruptions and unpredictable change, organizations need to foster environments that are conducive to learning. In such environments, employees come together to share knowledge, problem solve, and innovate.

In 2021, the World Economic Forum’s Global Risks Report identified climate action failure as second greatest threat to global prosperity in both likelihood and potential impact—following infectious disease.

While the virtual audit (also known as a remote audit) has been around for a few years, the circumstances surrounding the global pandemic in 2020 certainly accelerated the performance of these types audits exponentially.

A3 is a versatile problem-solving method and continuous improvement tool. It’s called A3 because it fits on a standard sheet of paper.

Decision making, even with the best intentions, can be difficult, particularly when you have competing opinions and priorities.