Knowledge Management Basics Learning Path
Description
APQC’s Knowledge Management Basics Learning Path provides a practical and foundational understanding and skill development for professionals looking to apply knowledge techniques across their organization. It focuses on understanding the many forms knowledge takes and the proven techniques to enhance its flow, use and reuse, and impact.
Through a series of targeted courses, participants will learn how to:
- Recognize and map knowledge within their organization
- Embed knowledge practices into daily work
- Capture and transfer critical knowledge effectively
Designed for organizations of all sizes and sectors, this path equips learners to transform everyday work processes into knowledge-enabled practices that drive better performance and outcomes.
Courses Included
5 courses | 221 lessons
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This introduction to knowledge management course provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.
37 lessons
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In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.
50 lessons
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Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.
47 lessons
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This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.
47 lessons
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This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.
40 lessons
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Learning Outcomes
- Explain the role and value of knowledge management in enabling knowledge flow and addressing organizational challenges
- Describe how knowledge flows within organizations and how to apply APQC’s knowledge mapping techniques to improve that flow
- Identify critical knowledge and embed knowledge practices into business processes to support engagement and change
- Evaluate organizational readiness for knowledge elicitation and apply APQC’s elicitation tools and techniques
- Understand the drivers, challenges, and best practices for transferring critical knowledge
Audience
This learning path is ideal for knowledge managers, business analysts, project managers, HR managers, organizational development specialists, and anyone involved in managing or facilitating knowledge sharing, transfer, and organizational learning. The learning path also targets individuals working in fields where efficient knowledge management is crucial, such as in consulting, IT, healthcare, and education.
As an IACET Accredited Provider, APQC offers 2.0 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
