^The APQC Blog

When a disruption hits your supply chain, that is not the time to start planning. Organizations must have their contingency plans ready to go before something happens and swiftly adjust the flow of materials, products, and other resources as needed when things change.

Financial results are by far the top measure used as a primary KPI in organizations.

One of the top priorities for knowledge management (KM) professionals to focus on in 2024 is to incorporate artificial intelligence (AI)/generative AI (Gen AI) within their organizations.

My first blog introduced five organizational maturity levels. So, how does one advance up the ladder toward organizational excellence? 

Put simply, by improving core processes using appropriate process improvement methods. 

Cost allocation often takes up a significant amount of time and effort in planning and management accounting. Therefore, a methodical and robust cost management system that has buy-in across the enterprise can be an effective way to reduce the cost of these activities.

Best-practice organizations know that choosing the right KPIs is a critical step in generating meaningful insights and reports.

Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well spent. However, organizations differ regarding customer service strategy and how best to manage customer interactions.

Knowledge transfer is the process of converting the knowledge inside people’s heads into content, learning materials, tools, and processes that others can use, and/or directly transferring knowledge from one person to another.

Organizational maturity is the measure of the quality of a company's operations. A company with a high maturity level can face challenges and seize upon opportunities. Improving organizational maturity is a gradual process that emphasizes internally driven improvement.

Managing financial policies and procedures is a lot like managing your oral health. If you fail to do the routine brushing and flossing and get regular checkups, you can quickly end up having to get extensive, costly, painful, and time-consuming dental work down the road.