^The APQC Blog

The purpose of benchmarking is to measure and compare an organization's performance against competitors or industry best practices to identify areas for improvement and drive continuous improvement. 

Whether you are starting a new knowledge management (KM) program in 2025 or continuing to evolve and expand an existing program, it’s important to be able to show value now and into the future.

An HR strategy is a plan for managing human capital in ways that enable an organization to meet strategic objectives.

In today’s fast-paced business environment, organizations must balance control and flexibility in decision-making. A well-structured Delegation of Authority (DOA) policy ensures that the right people have the power to act while maintaining compliance and efficiency.

Benchmarking in procurement is seeing renewed interest in light of the ongoing challenges and disruptions facing supply chains and suppliers.

Looking forward to seeing you all in 3 weeks at APQC’s 2025 Process and Knowledge Management Conference! This marks my 30th year of participating in APQC conferences, and each one has brought some truly #memorablemoments.

Conducting an in-depth analysis of appropriate staffing levels for your organization and business goals will help you determine whether your current revenue per employee is high, low, or on target.  This figure, derived by dividing total revenue by the number of employees, helps organiz

Process frameworks, like APQC’s Process Classification Framework (PCF)®, provide organizations with a starting point for their process documentation efforts.

Here are the top KM priorities for 2025 according to APQC research. according to APQC research.

Process audits evaluate the health of a specific process or process group. They are most commonly used to determine critical gaps in understanding, identify factors that impact the performance of the process, and highlight substantive areas for improvement.