Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers. Often this is separate from Systems Managers who are responsible for the Quality Management System of an organization.
In this webinar, Colin Christmas, Managing Director at EAGLE Certification Group, discusses why it is important to integrate process management into a management system to achieve sustained success.
This is a copy of the webinar recording. Click here to view a copy of the presentation slides.