Workforce Strategy Trends and Practices to Prepare for Process Automation Survey Report: Retail and Wholesale Industry

More than 62% of retail and wholesale organizations report using process automation in IT operations, making it the most automated function across the industry. As automation reshapes how work gets done, HR and business leaders must rethink workforce strategies to stay competitive. This piece reveals how companies are redeploying talent, building critical skills, and measuring automation’s impact across functions like sales, customer service, and finance.

Key Takeaways:

• Ethical AI skills saw the biggest rise in importance for skills required for process automation.
• More than 4 out of 5 organizations identified essential structured and unstructured data to enable automation.
• Internal mobility and career progression improved in more than half of organizations.
• Multidisciplinary teams and centers of excellence are driving successful automation outcomes.

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