Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance indicators (KPIs) for organizations in the services industry. Organizations can use this information to benchmark and continuously improve their processes.
Metrics provided include:
- total cost to perform the process group Develop and counsel employees
- cycle time in days for the formal performance review process from start to finish
- number of learning days per employee, and more.