Stocking Smarter Workforce Decisions: AI and Span of Control in Retail and Wholesale Organizations

Retail and wholesale organizations place significant importance on span optimization, but their ability to analyze and manage span of control effectively remains uneven across teams and functions.

This research examines AI’s influence on span-of-control decisions, current adoption patterns, and the measures organizations use to evaluate success.

Key Takeaways

• Organizations are aligned on the importance of span optimization, but management capability varies widely across the industry
• AI plays a role in span-of-control decisions for some organizations, while nearly half report little or no influence
• AI adoption remains centered on pilot programs, while productivity, cost efficiency, engagement, and retention are commonly used to evaluate success

Click the View Now button to access survey findings on AI adoption, span-of-control