The Coverage Question: How Insurance Organizations Are Using AI to Inform Span of Control Decisions

Insurance organizations place high importance on span optimization, and most report at least some ability to analyze and manage span of control across teams and functions.

This research examines AI’s influence on span-of-control decisions, current adoption patterns, and the measures organizations use to evaluate success.

Key Takeaways
• Span optimization is a high workforce and organizational design priority across the insurance industry
• AI is informing span-of-control decisions for many organizations, though its influence remains inconsistent across the industry
• AI-enabled span optimization is concentrated in piloting and implementation efforts, while organizations use both business and workforce measures to evaluate success

Click the View Now button to access survey findings on AI adoption, span-of-control management, and workforce priorities in the insurance industry.