Powering Workforce Decisions: AI Adoption and Span of Control in Utility Organizations

Utility organizations place strong importance on span optimization, and most report at least some ability to analyze and manage span of control across teams and functions.

This research examines AI’s influence on span-of-control decisions, current adoption patterns, and the measures organizations use to evaluate success.

Key Takeaways

• Span optimization is a high workforce and organizational design priority, though strong span-management capability is less common
• AI is not yet a consistent input into span-of-control decisions, with most organizations reporting little or no influence
• AI adoption remains concentrated in pilot and consideration stages, while retention and productivity are the leading measures of success

Click the View Now button to access survey findings on AI adoption, span-of-control management, and workforce priorities in the utility industry.