Quality Key Benchmarks: Consumer Products/Packaged Goods Industry

Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality” includes processes and activities such as establishing quality requirements, evaluating performance to requirements, and managing non-conformance (Hierarchy ID: 13.3 in APQC’s Process Classification Framework®). 

Prepared using data from APQC’s Benchmarks on Demand portal, the table below highlights key performance indicators (KPI) benchmarks for the consumer products/packaged goods industry in various organization sizes. Organizations can use this information to benchmark and continuously improve their quality processes.