People of Process Management 2023: Financial Services/Banking Industry Report

Published On:
September 21, 2023
Authored By:
Members-Only Content:

In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.

This report summarizes the demographics, skillset, and education of today’s process workers in the financial services/banking industry. It also examines the reporting structures, responsibilities, and career advancement in the process field.