Moving Beyond RACI to Ensure Process Accountability

Published On:
July 31, 2020
Authored By:
APQC
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RACI charts are attractive to process professionals and executives alike because they are easy to understand on paper. But in the real-life application of RACI charts, there are unanswered questions and uneven responsibilities. This article summarizes an interview with Dr. Gerry Kraines, senior vice president for strategic organization transformations at Pariveda Solutions, about how organizations can move beyond RACI to ensure accountability in cross-functional processes.