Maximizing Cost Savings Through Finance Shared Services

In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services benchmarking study. Designed by ScottMadden and administered by APQC in June 2024, the study gathered data from respondents in 103 shared service organizations (SSOs).

Drawing from the results of the survey, this article summarizes key findings and analysis related to cost savings in finance shared services. While shared service centers help to lower the cost of finance for many organizations, those with mature approaches to technology and process management often achieve significantly greater savings than their peers and competitors.