How to Build Your Business Case for Process Management
Business process management (BPM) programs help drive value for organizations through benefits like increased revenue, enhanced customer satisfaction, and cost savings. However, these benefits are not always obvious or tangible to leaders. Especially if you plan to launch a BPM program for the first time, it’s critical to provide a business case with evidence that BPM can deliver on priorities that matter to the business.
In this article, we provide guidance that will help you to:
- Define the purpose of process management
- Create a BPM strategy
- Identify measures of success for your program
As we discuss important considerations in each of these areas, we also highlight resources that provide additional context and insights for your BPM business case. Use the resources and discussions in this article along with APQC’s Business Case for Process Management template to craft a business case that will be compelling and convincing for leaders.