The rapid pace of change in business ecosystems, brought on by demands for agility and the adoption of new technologies, threaten the relevancy of the process management profession. Process management’s traditional toolkit—Lean, Six Sigma, and business process management—is no longer fully sufficient to meet current needs. And yet, this environment also presents an opportunity for process management to evolve and assume a greater role in organizational success. In a keynote presentation at APQC’s 2018 Process & Performance Management Conference, APQC’s Holly Lyke-Ho-Gland, John Tesmer, and Jeff Varney outline a vision for the future of process management and the critical skillsets that professionals will need to be successful.
Click here for the slides from this presentation.