Evolving Financial Operations: Insights From the 2024 Finance Shared Services Benchmarking Study

Published On:
February 10, 2025
Authored By:
APQC
Members-Only Content:

In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services benchmarking study. Designed by ScottMadden and administered by APQC in June 2024, the study gathered data from respondents in 103 shared service organizations (SSOs).

In addition to summarizing key findings related to governance, cost, and staffing, this article also shares their analysis of the study’s top performing SSOs and high-level trends related to emerging technology.