After acquiring several autonomous organizations and growing its employee base by 329 percent, Transfield Services needed to consolidate its business processes. At the time the company employed more than 26,000 people working within 20 industries and 11 countries. Transfield enlisted APQC’s Advisory Services team to create a standard process framework based on the Process Classification Framework®, thus reducing redundancy by 30 percent. To rollout this unified view and enable global sharing and collaboration, Transfield launched a companion Centers of Excellence knowledge management initiative.
As a result, the rapidly growing organization enabled itself to standardize, centralize, frame, and map its processes and capabilities. Its commitment to process improvement and knowledge sharing has allowed Transfield to continue flourishing as a larger, more structured organization. This case study highlights the approach Transfield took to assess, align, and rollout the process framework.