Connecting Process and Data With Operations Analyst Christopher Copeland

Published On:
February 5, 2020
Authored By:
APQC
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Organizations increasingly recognize that strong analytics and a firm process foundation are essential, and inextricably linked, ingredients for continuous improvement. Thus, the fields of process and analytics have started to merge. Christopher Copeland, a business analyst specializing in analytics and business process management (BPM) at the Lansing Board of Water & Light, understands the value of aligning process thinking with an analytical mindset. 

This article is an overview of an interview with Copeland about his role, career path, and thoughts on the future of process management.