Bridging the Gap: Exploring Change Management Practices in KM: Size by FTE: Large Organization
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management continues to be the top skill set for KM practitioners to develop. This report summarizes the research findings for Large Organizations (50,000 FTEs and above), providing insights and evaluating current change practices and skills used by organizations to achieve sustained success and adapt to rapid changes effectively.
Key topics addressed include:
- KM's commitment to change management
- Effective change methodologies and skill proficiencies
- Engaging with leadership, change champions, and employees for KM initiatives
- Measurements and opportunities to enhance business outcomes through successful change
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