A BPM Restart Story

Published On:

August 19, 2025

Authored By:

APQC

Members-Only Content:

At APQC’s 2025 Conference, Senior BPM Consultant Hector Gamez shared Cemex's, a multinational building materials company, journey to transform its business process management (BPM) program as part of a digitalization and sustainability strategy designed to improve internal satisfaction and find more efficient ways of doing business.

Gamez shared how the company overcame challenges during its growth-by-acquisition phase by forming a dedicated process evolution team and establishing strong governance. This article outlines the tools the team implemented, obstacles they overcame, and lessons learned on the road to a transformed and highly effective BPM program.

Type:

Case Study

Topics:

Process and Performance Management, Business Process Management (BPM), Process Framework, Process Improvement

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