Member Stories

Members count on APQC for resources and tools to meet their key process and knowledge management (KM) challenges.

Our members look to APQC as their “one-stop shop” for authoritative information and proven tools for all things related to process and performance improvement, whether they need to set up a KM program or streamline their process management practices. Here are some stories of how our members have used their APQC membership to meet their organizations’ challenges. 

With APQC Membership, Bombardier Creates a Top Tier KM Program

One of the world’s leading manufacturers of trains and airplanes, Bombardier created a first-class KM program that supports 28 knowledge networks. Their KM team relies on APQC for best practices, case studies, measurement tools, frameworks, and expertise.

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APQC resources provide an understanding of how processes and KPI’s compare to others

At Amsterdam-based Philips, the only constant is change. Through growth, acquisitions, divisions, and reorganizations, it’s not uncommon for employees to move around within the organization, so pinpointing and documenting internal processes is imperative. Philips turns to APQC to support process management activities, receiving on-demand benchmarking reports through the Benchmarking Portal.  

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APQC “an Independent and Credible Source for Information” for Corning Process Managers

Headquartered in New York, Corning is one of the world’s leaders in materials science. With more than 165 years of applying its expertise in specialty glass, ceramics, and optical physics, the company develops innovative products that have created new industries and transformed lives. Corning regularly uses its APQC membership to find current industry trends, emerging approaches, and best practices, especially those that apply to finance transformation. 

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More case studies from APQC members

Des Moines Public Schools

Process and Performance Management

APQC membership helps a school district implement Lean principles and achieve its vision to become the model for urban education. 

 

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ProUnitas

Process and Performance Management

APQC interviewed President and CEO Adeeb Barqawi about ProUnitas’ process management approach and its use of APQC’s MosaiQ® for its ten-person staff to effectively serve one of Houston’s poorest neighborhoods.

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Tata Projects Limited

Process and Performance Management

Tata Projects Limited provides an example of a coordinated, centralized process framework and enterprise process model used in conjunction with the International Organization for Standardization (ISO 9001) standards.

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How organizations are using APQC membership resources

Air Liquide

Knowledge Management

APQC supports a CoP and Expert Network Manager at the world leader in gases, technologies and services for Industry and Health by providing expertise to help leverage the organization's knowledge and support improvement efforts.

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Alberta Health Services

Knowledge Management

APQC’s best practices on knowledge flow helped Alberta Health Services, Canada’s first and largest province-wide, fully-integrated health system, align their Information Management Lifecycle and related policies. 

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Atmos Energy Corporation

Process and Performance Management

When the United States’ largest, fully regulated, natural-gas-only distributor asked, “How do we go about building a business process framework?” to have clear visibility into processes, everything led them to APQC. 
 

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Bechtel Corporation

Knowledge Management

The KM team from one of the most respected global engineering, construction, and project management companies has attended the annual KM Conference for the last three years to learn about new techniques and technologies, and to prepare for the future.
 

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Bombardier

Knowledge Management

APQC’s case studies have been “gold” for this aerospace company and along with other APQC resources, supported the quick launch and growth of a first-class KM program supporting 28 knowledge networks.
 

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Boone County Schools

Process and Performance Management

This school district utilizes APQC’s DMAIC Framework-Define, Measure, Analyze, Improve, Control-to create and refine processes in instruction and operations.

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Cemex

Financial Management

One of the world’s largest cement manufacturers leverages APQC’s performance benchmarks and best practices in budgeting and forecasting when working on a business case or designing a process to ensure they’re moving in the right direction. 
 

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Corning Incorporated

Process and Performance Management

APQC provides this leading innovator in materials science an independent, a third-party source for information when developing and reviewing road maps for processes. They reference APQC for the key performance indicators (KPIs) for each specific stream of service.
 

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Corporación Multi Inversiones (CMI)

Process and Performance Management

This multinational agro-industrial corporation based in Guatemala uses APQC’s Process Classification Framework (PCF)® as their main taxonomy while migrating to end-to-end processes. The PCF helps to map processes, standardize language, and identify process pain points. 
 

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Des Moines Public Schols

Process and Performance Management

APQC membership is the first go-to when this school district needs a reference or starting point for their improvement projects. Through their APQC membership, the district has found countless tools and resources to amplify our lean improvement efforts

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Engie

Knowledge Management

A global energy and services group turns to APQC as a source for information, benchmarks, and best practices and learns from KM communities at other companies.

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IBM

Process and Performance Management

IBM uses APQC’s Process Classification Framework (PCF)® as a business language to communicate between two companies and to build the integrated company resulting from a merger or acquisition.
 

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Philips

Process and Performance Management

Global technology giant Royal Philips has used its APQC membership to create and sustain a process management program that keeps productivity high, despite organizational change, by retaining organizational knowledge and maximizing efficiency.
 

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ProUnitas

Process and Performance Management

A grant-funded nonprofit that connects schools with public services, so that teachers can focus on teaching and students can focus on learning uses APQC’s MosaiQ® helps to map processes, capture knowledge, and identify areas for improvement.
 

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Shell

Supply Chain Management

A global energy and oil company with 87,000 employees, Shell views APQC as a “one-stop shop”, relying on APQC’s benchmarking tools to measure its performance internally and also against their competition.
 

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Salo, LLC

Process and Performance Management

The research and whitepapers in APQC’s Resource Library help Salo consultants think through client issues and challenges and identify frameworks and best practices while developing their own methodologies.
 

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Schlumberger

Financial Management

One of the world’s leading oilfield services companies uses best practices and process and performance management to set the pace for its industry. Continuously seeking to improve efficiency and performance, the finance organization relies on APQC resources.
 

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SNC-Lavalin

Knowledge Management

APQC membership gives this leading engineering and construction group’s young KM program access to valuable resources, including process frameworks, benchmarking tools, and best practices of other KM organizations.
 

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