Certified Knowledge Transfer Specialist

APQC has been a global leader in knowledge management education and research for three decades. Every organization depends on what its people know. But when that knowledge isn’t shared, it slows you down, costs you money, and puts your business at risk. Whether you're onboarding new hires, preparing for retirements, or handing off projects, this course gives you the tools to capture and transfer critical knowledge—so your team doesn’t miss a beat. Knowledge transfer is the process of converting the knowledge inside people’s heads into content, learning materials, tools, and processes that others can use, and/or directly transferring knowledge from one person to another. Knowledge Transfer isn’t extra work—it’s how work gets done right. 

 

APQC’s three-day, virtual knowledge transfer specialist course provides a deep learning experience in how to transfer knowledge within your organization. The curriculum combines our proven methodologies, best practices, and techniques with real-world experience for fostering systematic and organic knowledge transfer. Participants will work through actual scenarios to identify, design, implement, and sustain knowledge transfer. Participants will also learn effective change management and communication strategies and walk away with skills that can be applied at the department level or in an enterprise-wide setting.

 

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Continuity starts with capturing what matters most. Apply APQC's globally recognized and proven methodologies to drive measurable knowledge management success.

• Design a final project that showcases participants' appropriate application of APQC's knowledge transfer assets and resources
• Apply measures that demonstrate the performance of a knowledge transfer process
• Identify knowledge transfer drivers and opportunities
• Assess the degree of knowledge transfer needed
• Integrate knowledge transfer processes and activities into KM approaches and/or business processes
• Recognize the knowledge transfer infrastructure requirements, including change management, technology, and roles of continuous improvement and learning groups
   

You don’t need ‘KM’ in your title to need KM in your toolkit. This certification course is ideal for anyone responsible for people, performance, or process, including:

• Team Leads and Department Managers
• HR, L&D, and Talent Development Professionals
• IT and Digital Transformation Leaders
• Project Managers and PMO Staff
• Process Improvement and Quality Managers
• Business Continuity and Risk Officers
• Knowledge Managers and Content Managers
• Knowledge Management Leaders 

If any of these scenarios sound familiar, this course is for you:

• Onboarding New Employees: Streamlining the process of transferring critical knowledge to new hires to ensure they become productive quickly.
• Succession Planning: Ensuring that key knowledge is retained and transferred when employees retire or leave the organization.
• Project Handoffs: Facilitating smooth transitions between project teams to maintain continuity and avoid knowledge loss.
• Mergers and Acquisitions: Integrating knowledge from different organizations to create a cohesive and efficient operation.
• Process Improvements: Embedding knowledge transfer into continuous improvement initiatives to enhance processes and performance.
• Cross-Department Collaboration: Encouraging effective knowledge sharing between departments to foster innovation and problem-solving.
• Remote Work: Adapting knowledge transfer practices to support remote and hybrid work environments.
• Crisis Management: Ensuring critical knowledge is accessible and transferable during emergencies or unexpected disruptions.
• Technology Implementation: Supporting the adoption of new technologies by transferring necessary knowledge to users.
• Training and Development: Designing and implementing training programs that effectively transfer knowledge to employees.

TALK TO AN ADVISOR

 PURCHASE OPTIONS

TALK TO AN ADVISOR

 PURCHASE OPTIONS