Certified Knowledge Transfer Specialist

Knowledge Excellence Certification

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APQC’s three-day, virtual knowledge transfer specialist course provides a deep learning experience in how to transfer knowledge. The curriculum combines our proven methodologies, best practices, and techniques with real-world experience for fostering systematic and organic knowledge transfer. Participants will work through actual scenarios to identify, design, implement, and sustain knowledge transfer. Participants will also learn effective change management and communication strategies and walk away with skills that can be applied at the department level or in an enterprise-wide setting.

1
A DIFFERENT APPROACH

Most certification programs are academic, time intensive, and not collaborative. APQC’s program delivers a more balanced approach focused on competency development. Theoretical style learning can be difficult to translate back to the workplace. APQC’s course utilizes real-life examples and tools that focus on your ability to apply the learnings directly back to your workplace environment. 

2
GAIN CEU CREDITS

Gain 2.8 CEUs while becoming certified. APQC was awarded the prestigious Accredited Provider accreditation. IACET Accredited Providers are the only organizations approved to offer IACET Continuing Education Units (CEUs). Our accreditation is a demonstration of our commitment to quality adult education and high standards for all of our programs. 

3
PROVEN METHODOLOGIES

APQC has a 40+ year history in process excellence. During that time, we’ve developed best practices and methodologies through our primary-based research and client engagements. Actively reduce the risk of program failures using our proven best practices, benchmark data, tools, methodologies, frameworks, and standardized approaches.


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Topics covered in this course

  • Knowledge Transfer Assets & Resources
  • Knowledge Flow Process Framework 
  • Knowledge and Content Management
  • Continuous Improvement 
  • Change Management 
  • Technology
Checklist

Walk away with proficiency in

  • Identifying knowledge transfer drivers and opportunities
  • Assessing the degree of knowledge transfer needed    
  • Embedding knowledge transfer processes into KM approaches and/or business processes
  • Describing the roles of change management and technology in the knowledge transfer lifecycle    
  • Understanding the difference between a knowledge transfer event and a knowledge transfer lifecycle
  • Applying measures that demonstrate the performance of the knowledge transfer lifecycle
  • Explaining how stakeholders, knowledge management, continuous improvement, and learning sustain knowledge transfer
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Who is this certification right for?

This certification is ideal for business professionals and consultants facing any of these scenarios.
  • Onboarding New Employees: Streamlining the process of transferring critical knowledge to new hires to ensure they become productive quickly.
  • Succession Planning: Ensuring that key knowledge is retained and transferred when employees retire or leave the organization.
  • Project Handoffs: Facilitating smooth transitions between project teams to maintain continuity and avoid knowledge loss.
  • Mergers and Acquisitions: Integrating knowledge from different organizations to create a cohesive and efficient operation.
  • Process Improvements: Embedding knowledge transfer into continuous improvement initiatives to enhance processes and performance.
  • Cross-Department Collaboration: Encouraging effective knowledge sharing between departments to foster innovation and problem-solving.
  • Remote Work: Adapting knowledge transfer practices to support remote and hybrid work environments.
  • Crisis Management: Ensuring critical knowledge is accessible and transferable during emergencies or unexpected disruptions.
  • Technology Implementation: Supporting the adoption of new technologies by transferring necessary knowledge to users.
  • Training and Development: Designing and implementing training programs that effectively transfer knowledge to employees.
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Looking for additional knowledge management training?

Check out APQC Academy

APQC offers accredited knowledge management training courses and certifications as an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance. Check out our self-paced online courses, instructor-led online courses, and in-person and virtual certification offerings.


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