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As budgeting time approaches, our thoughts turn to how to wrangle more money for knowledge management (KM). Think of all the things we could do if we had a few more bucks.

Maybe we should be careful what we ask for. 

Lori Selsberg of Dell EMC talks about putting the performance in process management.  She explains how Dell EMC decided that focusing onend-to-end processes was the best method for supporting its “One EMC” initiative, and why benchmarking and making sure a company’s strategic objectives part of process management improvements matter so much.

Learn more about  APQC’s 2017 Process & Performance Management Conference

July was an especially great month to be an APQC employee. We met our performance goals in June and earned the coveted reward of half-day Fridays for all of July. As long as we got our work done and made sure members were taken care of, we were free to take Friday afternoons off and head to the pool, take a nap, get an early start on that weekend road trip, etc. 

Like other “Thronies,” I have been eagerly awaiting the premier of Season 7 of Game of Thrones (GOT) which occurred this past Sunday, July 16. But, perhaps unlike other Thronies, I didn’t actually start watching GOT at all until several months ago, necessitating cramming in content from the first six seasons (or 60 episodes total), in about three months’ time.

I talked to Mary O’Halloran of Knowledge Management Associates and Misti Molitoriss of AT&T about how they were able to defy stereotypes and make process improvement fun.

Mary and Misti will be presenting ‘Fun at Work-How?! Create HR and Business Engagement to Manage More Change’ at APQC’s Process & Performance Management Conference.

What was the deciding factor that made partnering with HR the right choice?

We all have that one relative or friend that is constantly sharing articles or videos on all the ways you can use common household items in ways you’ve never imagined. The deluge of “15 ways to use vinegar” or “plastic bottle hacks” got me to thinking about one of the best parts of my job. Yes that sounds like a stretch but there really is a connection.

I recently talked to David Sebel at Philips Lighting about what goes into starting an organization down the path of setting up a business process management (BPM) vision and strategy, governance, and organization.

Every knowledge manager is looking for a silver bullet that will make KM successful in their organization. Unfortunately, as many of you know, building a world-class knowledge management program isn’t “paint by numbers.” The best approach depends on the business problems KM is intended to solve, the level of buy-in from senior and middle management, the underlying IT infrastructure, the organizational culture, and a host of other contextual factors.

I talked to Russ Gould of Kofax about the role of behavioral analysis in improving process outcomes. 

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to answer please Ask Us!

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