^The APQC Blog

A new year brings new hope. After the holidays wind down and we look forward to the promise of the unknown, we start thinking about what’s important and what we want to do differently. 

I’ll start off by saying: Differences between men and women in the workplace tend to be overblown. Not all women are timid and overly self-conscious, nor are they empathetic superheroes inherently suited to leadership and collaboration.

Like most of us, I truly believe that 2021 will be a better year than last. It has to be, right? But we’re going to have to work for it, and I think collaboration will be the key.

2020 was one of the strangest and most disruptive years on record. As the saying goes, those who do not learn from history are bound to repeat it, and most would say they never want to experience 2020 again.

As we launched into 2020, things were looking up.

One of the questions that we get repeatedly is: What is the best practice model for BPM programs?

Unfortunately, the response is: Well, it depends.

Operation Warp Speed (OWS), the race to create and distribute vaccines against COVID-19 in months instead of years, is a breathtaking example of cutting through red tape.

Despite our relentless preoccupation with every new tech trend, KM at its core is about connecting people. And in 25 years, KM has found no better way to connect people than through communities of practice.

Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement.

When it comes to managing processes, the paths to success are many. Every organization, and when you drill down deep enough, every individual, has a specific way of achieving their process goals.