Transforming Legacy Quality Management System into a Dynamic Process Architecture

This presentation reviewed a case study on revamping an outdated quality management system (QMS). Previously focused on ISO certification with minimal impact, the company adopted a dynamic, architecture-driven process management, resulting in significant operational efficiencies and improved market responsiveness.

Attendees learned how to acquire valuable knowledge on value chains and streams, Business Process Modeling Notation (BPMN) 2.0, and integration of the APQC Process Classification Framework® to implement effective process management practices that drive operational excellence and strategic alignment.

This is a summary of the session; click here to access the presentation slides.