Quality Key Benchmarks: Cross-Industry

Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality” includes processes and activities such as establishing quality requirements, evaluating performance to requirements, and managing non-conformance (Hierarchy ID: 13.3 in APQC’s Process Classification Framework®). 

Prepared using data from APQC’s Benchmarks on Demand portal, the table below highlights key performance indicators (KPI) benchmarks for various industries and organizational sizes. Organizations can use this information to benchmark and continuously improve their quality processes.