People of Process Management: Survey Report

Published On:
September 30, 2019
Authored By:
Lochlyn Morgan and Holly Lyke-Ho-Gland
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In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.

  • This report explores the demographics, skill sets, education of today's process workers.
  • Additionally, the research looks at reporting structures, responsibilities, and career advancement in the process field.