Launching a Process Management Knowledge Hub at Gilead Sciences

Published On:
June 19, 2025
Authored By:
APQC
Members-Only Content:

Bringing order to chaotic and disorganized information repositories is a common challenge for organizations and is one of the most important opportunities for knowledge management (KM) to capitalize on right now. The stakes are especially high when it comes to managing knowledge about an organization’s business processes. 

In a webinar hosted by APQC, Carol Southwood (Director of Process Engineering and Documentation at Gilead Sciences) shared insights and lessons learned from Gilead’s journey to create a process management knowledge hub. Southwood highlighted: 

  • The need for change in Gilead’s Research and Development (R&D) function
  • How the process engineering team collaborated with the business to design a process landscape and a hub for process knowledge
  • Key features of the hub
  • Tactics that helped to drive effective and sustainable change 

The knowledge hub that Southwood and her team created is already making an impact within Gilead’s R&D function, with the potential to transform process work across the enterprise more broadly. 

Also found in 2025 Process and Performance Management Webinars
Type:
Articles
Topics:
Knowledge Retention and Transfer, Process and Performance Management, Process, Process Design

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