Getting Buy-In and Support for Process Management
Process management never happens in a vacuum. From measure selection to process design to process improvement and beyond, process management requires participation and support from multiple stakeholders across an organization to work effectively. Without the proper support and buy-in, even the best process programs and plans can fail.
Drawing from the findings of our How Process Programs Stack Up survey, this article provides insight into how PPM teams drive buy-in from the top-down as well as the bottom-up. We also highlight several practices and approaches from APQC’s change management research that have proven to be effective for engaging leaders as well as employees.