Customer Service Practices: Industrial Products Industry Report

Published On:
July 30, 2024
Authored By:
APQC
Members-Only Content:

APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research gathers quantitative data as well as information on practices or performance drivers. This report focuses on the current state of key practices in customer service. 

This report provides an Industrial Products Industry perspective on customer service best practices, including order management, retention, integration, AI deployment, and FTE and budget information.

Related Resource: Customer Service Key Benchmarks: Industrial Products Industry

Also found in Customer Service Practices Reports
Type:
Data and Measures
Topics:
Customer Service, Sales and Marketing
Industries:
Durable Goods, Machinery, Machinery Equipment

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