Bridging the Gap: Exploring Change Management Practices in KM: Services/Legal/ Professional Industry

Published On:
August 30, 2024
Authored By:
APQC
Members-Only Content:

In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains the top skill set for KM practitioners to develop. This report summarizes the research findings for the Services/Legal/Professional industry, providing insights and evaluating current change practices and skills organizations use to achieve sustained success and adapt to rapid changes effectively.
Key topics addressed include: 

  • KM's commitment to change management
  • Effective change methodologies and skill proficiencies 
  • Engaging with leadership, change champions, and employees for KM initiatives 
  • Measurements and opportunities to enhance business outcomes through successful change 

Related Resources:

Also found in KM Essentials: Change Management
Type:
Data and Measures
Topics:
Employee Communication & Engagement, Employee Communications, Knowledge Management, KM Change Management, KM Communication, Change Management, Culture
Industries:
Legal Services, Professional Services/Business Services

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