From June 2017 webinar APQC's Joe Tillman interviews Rick Gott on the process of benchmarking W. L. Gore's supply chain. Joe an Rick answer the questions:
- What is benchmarking?
- Why is benchmarking important?
- How do you use benchmarking in the supply chain?
Joe and Rick discuss the process of benchmarking cycle: plan, collect, analyze, and adapt.
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