Automation and AI in Finance Shared Services: A Competitive Edge for Tomorrow

In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services benchmarking study. Designed by ScottMadden and administered by APQC in June 2024, the study gathered data from respondents in 103 shared service organizations (SSOs).
Drawing from the results of the survey, this article highlights key findings and analysis related to automation and AI in Finance Shared Services.