Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)

Airbnb, one of the fastest growing icons of the digital economy, is fueled by the willingness of guests and hosts to rate and to trust each other. APQC’s March 2017 Community Call featured Alok Gupta, data science manager at Airbnb, who provided examples of how his team has experimented with different ways to build trust among strangers. This article provides a summary of the community call.