2025 Operational KPI Priorities & Challenges Survey Report

In December of 2024, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2025.
This report explores trends in operational KPI reporting, including:
- choosing the right measures,
- reporting the KPIs,
- and applying the KPIs.
This year’s survey is a condensed version of the larger 2024 survey, which can be found by visiting the 2024 Operational KPI Priorities & Challenges Survey Report.